Shipping policy

This Shipping Policy explains how orders placed through our website are processed, prepared, shipped, and delivered by Blue Thistle Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Our website is intended primarily for direct-to-consumer retail sales to individual customers in the United States.

If a delivery address is outside our supported shipping area, checkout may not be available. If an unsupported order is accepted because of a technical or processing error, we may contact the customer, cancel the affected order, and issue a refund to the original payment method.

Products

Blue Thistle Inc operates an online retail store specializing in children’s wooden educational toys and play products.

Our selection may include:

Wooden educational toys
Stacking and sorting toys
Wooden puzzles and matching toys
Counting and early-learning toys
Building and construction toys
Pretend-play sets
Wooden vehicles and transportation toys
Activity and sensory play toys
Dollhouses and small-world playsets
Wooden figures and play accessories
Open-ended learning and creative play products

Products may differ in size, weight, number of pieces, materials, recommended age range, assembly requirements, and packaging needs.

Product-specific information shown on the applicable product page should be reviewed before purchase.

Shipping Carriers

Orders may be delivered through established shipping carriers and logistics providers, including:

USPS
UPS
FedEx
Other appropriate domestic delivery providers

The carrier used for a particular order may depend on the destination, package dimensions, product weight, selected shipping service, fulfillment location, and carrier availability.

Orders containing multiple products may sometimes be divided into separate shipments. When this occurs, individual packages may arrive on different dates.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include:

Payment confirmation
Inventory verification
Product and variant verification
Quantity confirmation
Basic product inspection
Packaging preparation
Shipping label creation

Processing may occasionally take longer during holidays, promotional periods, unusually high order volumes, inventory reviews, or when a larger wooden toy requires additional packaging.

Processing time is separate from carrier transit time.

Product Packaging

Our wooden toys are packaged according to their size, structure, weight, number of components, and handling requirements.

Packaging may include:

Protective wrapping
Shipping cartons
Protective inserts
Cushioning materials
Internal dividers
Component bags
Protective corner materials

Multi-piece toys and detachable accessories may be secured separately inside the package to help prevent movement during transportation.

Larger playsets may require additional protective packaging or more than one shipping carton.

We recommend keeping the original packaging until you have inspected the product and confirmed that all expected parts and accessories are present.

Product Safety and Handling

Please review the applicable product page, packaging, warning labels, and any instructions supplied with the product before allowing a child to use it.

Some products may contain small parts, detachable pieces, moving components, or assembly hardware and may not be appropriate for every age group.

Customers and supervising adults should:

Follow the recommended age guidance provided for the product
Read any included use or assembly instructions
Inspect the toy and its components before use
Ensure adult assembly where indicated
Keep shipping and packaging materials away from children
Discontinue use if a product becomes broken or damaged in a way that could affect safe use

Adult supervision should be provided where appropriate for the child’s age and the nature of the product.

Because natural wood may vary slightly in grain, shade, or texture, minor natural variations are not normally considered product defects.

If a product arrives materially damaged, incomplete, or unsuitable for safe use, please contact us before allowing continued use.

Product-specific warnings and instructions take priority over the general information in this policy.

Estimated Delivery Time

Available shipping services and estimated delivery times will be displayed during checkout where applicable.

Actual transit time may depend on:

Delivery destination
Shipping service selected
Product size and weight
Fulfillment location
Carrier network conditions
Seasonal shipping volume

Delivery dates are estimates and are not guaranteed, unless expressly stated otherwise.

Weather events, carrier delays, public holidays, peak shipping periods, transportation interruptions, incorrect addresses, access restrictions, or other circumstances outside our reasonable control may affect delivery.

Shipping Costs

Shipping charges, when applicable, are displayed during checkout before the customer completes the purchase.

Shipping costs may be based on factors including:

Delivery destination
Package weight
Package dimensions
Product size
Number of packages
Selected delivery service

Applicable sales taxes, where required, are calculated separately during checkout.

Free Shipping

Free standard shipping is available on qualifying U.S. orders of $68.00 or more.

Eligibility is based on the qualifying merchandise subtotal after applicable discounts, promotional codes, credits, or similar reductions have been applied.

Free shipping applies to eligible standard-delivery orders.

Certain oversized, unusually heavy, or special-handling products may be excluded where additional carrier or handling charges apply.

Any additional shipping charge applicable to an order will be shown before checkout is completed.

Oversized and Multi-Package Orders

Some larger wooden toys, activity centers, pretend-play sets, dollhouses, or multi-part products may require special shipping arrangements.

These products may:

Require larger shipping cartons
Use additional protective materials
Be shipped separately from smaller products
Arrive in multiple packages
Be shipped through a different carrier
Require additional handling

When an order is shipped in multiple packages, separate tracking information may be issued for each shipment.

Individual packages may arrive at different times.

Order Tracking

When tracking is available, a shipping confirmation email will be sent after the order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives the shipment or shipping label information.

Orders shipped in multiple packages may have more than one tracking number.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please confirm the following before submitting an order:

Recipient name
Street address
Apartment, suite, or unit number where applicable
City
State
ZIP code
Telephone number where required for delivery

Blue Thistle Inc is not responsible for delays, failed deliveries, returned packages, or additional carrier charges resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by applicable law.

Address Changes

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not entered the final packing or shipping process.

Address changes cannot be guaranteed after fulfillment has started.

Once an order has been transferred to a carrier, we may be unable to modify the delivery address. Carrier rerouting services, if available, may involve additional fees.

Order Changes and Cancellations

Please contact us promptly if you would like to request a change or cancellation.

Depending on the fulfillment status, we may be able to assist with:

Address corrections
Quantity changes
Product or variant changes
Product removal
Order cancellation

Requested changes are not guaranteed once packing has begun.

An order that has already shipped generally cannot be canceled. After delivery, eligible items may instead be handled under our Refund & Return Policy.

Nothing in this section limits rights available to customers under applicable law.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If a product arrives damaged, please contact us and provide, where reasonably available:

Order number
Description of the problem
Photographs of the shipping carton
Photographs of the internal packaging
Clear photographs of the affected product or component

For multi-piece toys, please identify the specific damaged part whenever possible.

Keep the product and original packaging until the issue has been reviewed.

Depending on the circumstances, available resolutions may include:

Replacement product
Replacement component where available
Partial refund
Full refund
Another reasonable resolution consistent with our policies and applicable law

Products that appear damaged in a way that could affect safe use should not be given to a child until the issue has been resolved.

Lost or Significantly Delayed Packages

If tracking shows no meaningful movement for an extended period or you believe a package may have been lost, please contact us with:

Your order number
Tracking number

We may contact the applicable carrier or logistics provider to investigate the shipment.

Carrier investigations may require additional processing time.

After reviewing the available information, we will provide an appropriate resolution consistent with our policies and applicable law.

Missing Items, Parts, or Accessories

Some orders may arrive in more than one package.

Before reporting a missing item or component, please:

Review your shipment confirmation emails
Check all available tracking numbers
Confirm whether all packages have arrived
Inspect the outer and inner packaging carefully
Review the product contents or parts list where provided

For wooden toys containing multiple figures, blocks, accessories, components, or assembly hardware, please confirm all package contents before discarding the packaging.

If something is still missing, contact us with:

Order number
Product name
Description of the missing component
Photographs of the received contents where helpful

We will review the issue and determine the appropriate next step.

Delivery Inspection

Customers should inspect products promptly after delivery.

Please confirm that:

The correct product was delivered
The selected quantity and variant are correct
Expected pieces and accessories are present
There is no material shipping damage
Detachable or moving components appear intact
Included instructions and warnings are reviewed

For products requiring assembly, assembly should be completed by an adult or under appropriate adult supervision according to the supplied instructions.

Before giving the toy to a child, customers should confirm that components intended to be secured during assembly have been properly installed.

Please contact us promptly regarding incorrect items, missing components, or material product damage.

Refused or Undeliverable Packages

A package may be returned to us when:

The address is incorrect or incomplete
The carrier cannot access the delivery location
Delivery attempts are unsuccessful
The recipient refuses the shipment
The package is not collected within the carrier’s required period

If a shipment is returned as undeliverable, we may contact the customer regarding reshipment, refund eligibility, or another available option.

Where permitted by applicable law, additional costs caused by an incorrect customer-provided address, refusal of delivery, or requested reshipment may be deducted or charged to the customer when appropriate.

Failed Delivery Attempts

Depending on the carrier and service, customers may be offered options such as:

Redelivery
Pickup from a local carrier facility
Delivery rescheduling
Other carrier-approved delivery arrangements

Customers should follow the carrier’s instructions when additional action is required to complete delivery.

Failure to collect or accept a package may cause the shipment to be returned.

Risk of Loss

Responsibility for loss or damage during transportation will be handled in accordance with applicable law.

If an order is lost or materially damaged while in transit, Blue Thistle Inc will make reasonable efforts to assist with the carrier investigation and determine an appropriate resolution.

Customers should contact us promptly if tracking indicates an unusual delivery issue.

Product Availability

Products offered through our website are subject to availability.

Occasionally, inventory information may change before an order is fully processed.

If we cannot fulfill all or part of an order, we may:

Contact the customer regarding available options
Ship available items separately
Cancel an unavailable item
Refund the unavailable item to the original payment method

We will not replace an ordered product with a materially different product without customer approval.

Split Shipments

Orders containing multiple products may be fulfilled from different inventory locations or require different packaging methods.

We may therefore divide an order into separate shipments where reasonably necessary.

Customers will not normally be charged additional standard shipping fees solely because Blue Thistle Inc chooses to divide an order after checkout.

Where a special handling or oversized-item shipping charge applies, the applicable charge will be disclosed during checkout.

Changes to This Shipping Policy

We may revise this Shipping Policy from time to time to reflect changes in:

Product selection
Shipping services
Fulfillment procedures
Carrier arrangements
Business operations
Applicable legal or regulatory requirements

The current version will be published on our website together with an updated Last Updated date.

Changes will apply to future orders as appropriate and will not reduce rights that cannot legally be waived.

Contact Information

For questions about order processing, shipping, tracking, delivery, damaged products, or missing components, please contact:

Blue Thistle Inc – Customer Support
Email: info@bluethistletoys.com
Phone: +1 (307) 457-1109
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States