Refund policy

We want you to feel confident when purchasing from Blue Thistle Inc.

This Refund & Return Policy explains how Blue Thistle Inc (“we,” “us,” or “our”) handles returns, refunds, replacements, damaged products, missing components, and related requests for purchases made through our website.

Scope

This Policy applies to eligible products purchased directly through our official website and delivered within the United States.

Products purchased through third-party marketplaces, retailers, or other sales channels are subject to the return policies of the original seller.

Blue Thistle Inc specializes in children’s wooden educational toys and play products, including:

Wooden educational toys
Puzzles and matching toys
Stacking and sorting toys
Counting and early-learning toys
Building and construction toys
Pretend-play sets
Wooden vehicles
Activity and sensory toys
Dollhouses and small-world playsets
Wooden figures and play accessories
Open-ended learning toys

Return requirements may vary depending on the product’s size, materials, number of components, condition, and whether it has been assembled, used, or modified.

Return Window

Unless otherwise stated on the applicable product page, eligible products may be returned within 30 calendar days from the date of delivery.

The delivery date is generally determined by the shipping carrier’s tracking information.

Return requests made after the 30-day period may be declined unless otherwise required by applicable law.

Submitting a request within the return period does not automatically guarantee approval. Returned products must also meet the applicable eligibility requirements described below.

General Return Eligibility

To qualify for a return, a product should generally be:

Unused beyond reasonable inspection
Clean and in substantially original condition
Complete with all originally supplied pieces and accessories
Returned with manuals and assembly hardware where applicable
Returned with original packaging where reasonably available
Free from customer-caused damage or modification
Accompanied by valid proof of purchase
Authorized for return before shipment

Products that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by applicable law.

Wooden Toys

Wooden toys should be returned complete and in substantially original condition.

Products should not have significant customer-caused:

Scratches
Dents
Chips
Cracks
Stains
Water damage
Writing or markings
Paint or adhesive residue
Broken components
Missing pieces
Unauthorized modifications

Natural wood may vary in:

Grain
Shade
Tone
Texture
Knots
Surface pattern
Finish appearance

These variations are normal characteristics of natural wooden materials and are not generally considered defects when they do not materially affect the product’s intended function or use.

Multi-Piece Toys and Playsets

Many of our products include multiple pieces, accessories, or detachable components.

These may include:

Wooden figures
Blocks
Puzzle pieces
Play food
Vehicles
Role-play accessories
Removable components
Dollhouse pieces
Assembly hardware
Activity pieces
Instructions

Multi-piece products should be returned with all components originally supplied.

Where permitted by applicable law, missing significant components may affect return eligibility or the amount of any refund.

Before reporting a missing piece, please check all cartons, protective inserts, bags, and packaging materials carefully.

Assembled Products

Some wooden playsets, dollhouses, pretend-play products, activity centers, or larger toys may require assembly.

An assembled product may still qualify for return depending on its condition.

However, customer-caused damage resulting from activities such as:

Incorrect assembly
Drilling
Cutting
Gluing
Painting
Modification
Improper installation
Use of unsuitable tools

may affect return or refund eligibility.

All screws, fittings, panels, accessories, and other originally included components should be returned with the product.

Contact Us Before Returning a Product

We may use different fulfillment locations, warehouses, and logistics partners depending on the product and order.

For this reason, do not send products to our company address or to the address printed on the original shipping carton unless our Customer Support team specifically instructs you to do so.

Before returning a product, please contact us within the applicable return period:

Email: info@bluethistletoys.com
Phone: +1 (307) 457-1109

Please provide:

Your name
Order number
Product name
Reason for return
Description of the issue
Photographs where appropriate

For wooden toys, please also tell us whether the product has been:

Opened
Assembled
Used
Modified
Damaged

If the return is approved, we will provide the appropriate return instructions and return destination.

Unauthorized returns or products shipped to an incorrect location may be delayed or may not be accepted.

Return Shipping Costs

If a return is required because of a confirmed issue on our part, such as:

Incorrect product shipped
Confirmed product defect
Shipping damage
Missing included component
Materially incorrect product

we may provide an appropriate solution, including:

Prepaid return label
Replacement product
Replacement component
Refund
Reimbursement of reasonable return shipping costs

For returns based on personal preference, including:

Change of mind
Ordering the wrong item
Selecting the wrong variant
No longer needing the product
Preference-related reasons

the customer is generally responsible for return shipping costs.

Original shipping fees and expedited shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

We recommend using a trackable shipping service for customer-arranged returns.

Blue Thistle Inc is not responsible for customer-arranged return shipments that are lost or damaged before reaching the approved return location, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, materially incorrect, or incomplete, contact us promptly, preferably within 7 calendar days of delivery.

Please provide:

Order number
Product name
Description of the issue
Clear photographs of the product
Photographs of the affected area
Photographs of the packaging where appropriate

We may also request photographs of:

The complete product
A damaged component
Outer shipping carton
Internal packaging
Shipping label
Missing or incorrect pieces

Please keep the product and packaging until your request has been reviewed.

Depending on the circumstances, available resolutions may include:

Replacement component
Replacement product
Partial refund
Full refund
Another reasonable solution

The appropriate resolution may depend on the nature of the issue, product availability, and applicable law.

Missing Parts or Components

Some wooden toys contain numerous pieces, accessories, or assembly components.

Before reporting something as missing, please:

Check all protective packaging
Check carton inserts
Review the included parts list where available
Review assembly instructions
Confirm whether the order was shipped in multiple packages
Review all tracking numbers

If a component is still missing, contact us with:

Order number
Product name
Description of the missing piece
Photographs of the received contents where helpful

Where practical, we may send a replacement component rather than require the entire product to be returned.

Products Shipped in Multiple Packages

Some larger wooden toys, playsets, activity centers, or multi-part products may be shipped in more than one package.

Packages from the same order may arrive on different dates.

Before reporting an entire product as missing, please review all associated tracking numbers and confirm whether every expected package has been delivered.

Product Safety Issues

If a product arrives damaged in a way that could affect safe use, stop using the product and contact us.

Examples may include:

Broken wooden components
Sharp damaged edges
Cracked structural pieces
Loose parts caused by shipping damage
Missing essential hardware
Damaged assembled sections

Do not continue using a toy if damage could reasonably create a safety concern.

We may request photographs or additional information in order to review the issue and determine an appropriate solution.

Product-specific warnings, recommended age guidance, and assembly instructions should always be followed.

Incorrect Product or Variant

If you receive a product that is materially different from the product or variant ordered, contact us promptly.

Please provide:

Order number
Product received
Product ordered
Photographs of the received product
Photographs of packaging or labels where applicable

If we confirm that an incorrect product was shipped, we will provide an appropriate resolution.

Customized or Personalized Products

If Blue Thistle Inc offers customized, personalized, engraved, specially configured, or made-to-order products, these products may not be eligible for change-of-mind returns once customization or production has started.

This does not affect rights relating to products that arrive damaged, defective, incorrect, or materially different from the confirmed order.

Any applicable restriction will be disclosed before purchase where appropriate.

Final Sale and Clearance Items

Certain products may occasionally be clearly identified as:

Final Sale, Non-returnable, or subject to another specific return restriction.

Such restrictions apply only where permitted by applicable law and will be disclosed on the product page or during checkout.

A Final Sale designation does not limit any legal rights that may apply where a product arrives damaged, defective, or materially different from the item ordered.

Return Inspection

After an approved return reaches the designated return location, the product may be inspected to confirm:

The correct product was returned
The item matches the approved return request
Its overall condition
Required pieces and components are present
Accessories and hardware are included
The product has not been materially modified
There is no significant customer-caused damage
Other return conditions have been satisfied

We will notify you after the returned product has been reviewed.

Where permitted by law, a return may be declined or a refund reduced when the returned product does not satisfy the applicable conditions.

Refund Process

Approved refunds are issued to the original payment method used for the order.

Eligible refunds generally include the approved merchandise amount and applicable taxes.

Original shipping charges are generally not refundable for change-of-mind returns.

After we process an approved refund, please allow approximately 7–14 business days for the funds to appear in your account.

Actual posting time depends on your bank, card issuer, or payment provider.

Refunds generally cannot be redirected to a different card, bank account, payment method, or individual.

Partial Refunds

Where permitted by law, a partial refund may apply when the returned item has lost value because of its condition.

Examples may include:

Missing components
Missing accessories
Missing hardware
Missing manuals
Missing original packaging
Customer-caused cosmetic damage
Assembly damage
Modification
Handling beyond reasonable inspection

Any applicable deduction will be explained following inspection of the returned item.

Exchanges

We do not generally offer traditional direct exchanges.

If you would like another product, design, set, or available variant, you may return the eligible original product under this Policy and place a new order separately.

This helps ensure that the replacement item can be processed promptly and remains subject to current availability.

A replacement issued because of a damaged, defective, incorrect, or incomplete product is not considered a standard exchange.

Order Cancellations

Please contact us as soon as possible if you need to request cancellation of an order.

We will make reasonable efforts to cancel an eligible order before fulfillment begins.

Cancellation cannot be guaranteed after an order has entered:

Processing
Packing
Fulfillment
Shipment

Orders that have already shipped normally need to be handled through the applicable return process.

Customized or made-to-order products, if offered, may not be cancellable after preparation or production has started.

Gift Orders

Refunds relating to gift orders are generally returned to the original payment method used by the purchaser.

We are normally unable to issue a cash or card refund directly to a recipient who did not make the original purchase.

Another reasonable solution may be available depending on the circumstances.

Return Abuse and Fraud

Where permitted by applicable law, Blue Thistle Inc may reject fraudulent or abusive return requests.

Examples may include:

Altered proof of purchase
Returning a different product
Intentional product damage
Knowingly false missing-component claims
Repeated misuse of the return process
Other fraudulent conduct

These measures do not limit consumer rights that cannot legally be restricted.

Consumer Rights

This Refund & Return Policy operates together with applicable consumer protection laws.

Nothing in this Policy is intended to exclude, waive, or limit legal rights or remedies that cannot lawfully be excluded or restricted.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in:

Product selection
Fulfillment arrangements
Business operations
Return procedures
Customer support practices
Applicable legal requirements

The current version will be posted on our website with an updated Last Updated date.

Contact Information

For questions regarding returns, refunds, damaged products, missing components, or order issues, please contact:

Blue Thistle Inc – Customer Support
Address: 1021 E Lincolnway Unit 1488, Cheyenne, WY 82001, United States
Email: info@bluethistletoys.com
Phone: +1 (307) 457-1109